Simply follow these steps to get started:
Please see the Firebeam Blue User Guide for further information.
Yes, the firebeamBLUE App uses Location Services to work. If requested to "Allow Firebeam to access this device's location?" during installation, you should allow this. If the App says "Location services are disabled" then you should allow access to Location Services in Settings.
Please see the Firebeam Blue User Guide for further information.
Yes, although thefirebeamBLUE App is designed and optimised for mobile phones, it will operate on tablets, subject to appropriate tablet hardware and OS.
thefirebeamBLUE App is designed to operate on the current Apple and Android operating systems and the two previous versions.
Since the performance of any mobile device's Bluetooth hardware and firmware improves with modern technology, it is better to use a more recent mobile device.
Note on smaller handsets you may need to reduce text size in the mobile device Settings for some menus not to overflow the display.
Yes, like many secure Apps, you must Register in the App after installation in order to use it with your beam.
Select 'Register' and enter your Company Name, Email Address and Password. Note that passwords are case sensitive. You can show your password whilst typing it by tapping the 'eye' icon.
Read the Privacy Policy and Terms and Conditions by clicking their links in the App and if you Agree, move the slider to the right and press the Register button.
When you Register, you will be sent an email to verify your account before you can login. You must click the 'Confirm Email Address' link contained in the email and wait for the 'Email Confirmation' screen, before you can Login and use the App.
If you do not receive the 'Firebeam Blue User Confirmation' email within a few minutes:
We also advise adding the app@thefirebeamcompany.com email address to your safe senders list or address book to ensure you receive any future emails and prevent them going into your spam/junk folder.
Please see the Firebeam Blue User Guide for further information.
When you Register, you will be sent an email to verify your account before you can login. You must click the 'Confirm Email Address' link contained in the email and wait for the 'Email Confirmation' screen, before you can Login and use the App.
If you do not receive the 'Firebeam Blue User Confirmation' email within a few minutes:
We also advise adding the app@thefirebeamcompany.com email address to your safe senders list or address book to ensure you receive any future emails and prevent them going into your spam/junk folder.
Note: If you accidentally entered your email address incorrectly during registration then you won't receive the password reset email as it is being sent to the wrong address. You will need to re-register with the correct email address.
Please see the Firebeam Blue User Guide for further information.
When you have successfully registered to use the App, select 'Already Registered?' to go to Login menu.
Login by entering your Email address and Password (case sensitive) and press the Login button.
If App returns 'Login error':
If you are unsure about your Password, you can select the Reset Password option. Enter your Email address and press Reset Password button and OK.
You will receive a 'Firebeam Blue Password Reset' email. In the email, click 'Reset Your Password' link and in the Password Reset screen type your new password (case sensitive) and press SUBMIT.
In the App, return to Login screen by selecting 'Already Registered?'. Login with your new Password using your existing Email address.
Note: If you accidentally entered your email address incorrectly during registration then you won't receive the password reset email as it is being sent to the wrong address. You will need to re-register with the correct email address.
Please see the Firebeam Blue User Guide for further information.
If you no longer wish to use thefirebeamBLUE App and want to remove your registration, in the Settings menu select 'Delete Account' and enter your registration password to remove your account details. You will no longer be able to use thefirebeamBLUE App.
Once registered and logged in, the App will automatically scan for and display all available and powered beams within Bluetooth range. You can press scan again to search for beams.
Connect to your chosen beam and the App will go to the Home menu.
If the App does not find your beam:
Please see the Firebeam Blue User Guide for further information.
If 'Connecting...' continues and a connection is not achieved with a minute:
Please see the Firebeam Blue User Guide for further information.
thefirebeamBLUE App v2.0 contains a new, optional "passcode" feature enabling the user if they wish, to set a numerical passcode on thefirebeamBLUE detector head. This prevents other App users from accessing that detector head.
The passcode can be set in Settings menu. There you can also change or remove a set passcode. If a passcode has been set, you will be required to enter it correctly twice on connecting to your thefirebeamBLUE detector head.
Note that the "password" relates to registering thefirebeamBLUE App and the "passcode" is a a numerical code that relates to protecting thefirebeamBLUE detector head from other users.
thefirebeamBLUE App and detector head have been updated to v2 to add "passcode" and "delete account" functions.
It is always recommended you use the latest App from the App Store. This will work with a v1 detector head, although you will not be able to set a passcode unless you have a v2 detector head too.
When installing a v2 detector head, ensure you are using the latest App from the App Store. This is recommended even though the v1 App will connect to a non-passcoded v2 detector head, since it will not be able to connect to a passcoded v2 detector head.
The alert "Connection Dropped. You will now be locked out of this beam for 30 Seconds. Please consult your User Guide for further advice" appears when:
The Bluetooth connection is dropped and there is a short delay before you can scan, find and connect to the detector head again.
No, you can remain logged in, which saves you from logging in next time. However, if you want to prevent others using your mobile device to access the beam, then you can logout in Settings menu. There is also no limit to the number of mobile devices a user can be logged in on.
Note that disconnecting is a different process to logging out - please see the FAQ regarding 'Disconnecting from Bluetooth'.
When using thefirebeamBLUE App, pressing the mobile device home button puts the App to the background. The App also goes to the background if, for example, you view the Privacy Notice, Terms and Conditions or User Guide, as your browser is brought to the foreground. The App is still in use and open in the background.
On the other hand, swiping the App off your screen closes the App and disconnects thefirebeamBLUE App from your beam. You should not close the App during Commissioning. Remain in Bluetooth operating range and complete Commissioning before disconnecting or closing the App.
The distance away from the beam detector head at which you can connect with Bluetooth depends on the mobile device Bluetooth hardware and operating system as well as the environment. In an industrial environment, with no obstructions between you and the beam, this is typically at least 20 metres.
When the App connects to your firebeamBLUE you should stand so that you can see the beam detector head blue LED come on to confirm connection. Remain in Bluetooth operating range whilst Commissioning your firebeamBLUE.
Scan finds any firebeamBLUE that is installed and powered, within Bluetooth operating range and not already connected to a mobile device.
First, try pressing Scan button to search again for beams in Bluetooth range. Then check:
Please see the Firebeam Blue User Guide for further information.
Commissioning a firebeamBLUE works in the same way as the wired Firebeam range and follows the procedure outlined in the User Guide.
Auto-Alignment will be interrupted if you close the App as this disconnects the Bluetooth connection. To avoid interrupting Auto-Alignment, do not close the App or walk out of Bluetooth operating range whilst Commissioning is in progress as this disconnects the Bluetooth connection.
Please see the Firebeam Blue User Guide for further information.
If you have forgotten your passcode, you can remove the passcode with the following process:
You can download the Firebeam Blue User Guide for further information.
Please carefully check that you have first read all the Frequently Asked Questions (FAQs) on this page to see if your issue has already been covered. If you are still having issues or your issue is not listed then you can submit a Technical Support Request form. You will receive a rapid call back and resolution of your issue from Firebeam Technical Support.
Visit the Technical Support Request Form page to get started.