Firebeam BLUE - Technical Support Request Form

Technical Support Request Form

Important: Please ensure that you have read all the Frequently Asked Questions to see if your issue has already been covered. If you are still having issues or your issue is not listed then please complete the form below. You will receive a rapid call back and resolution of your issue from Firebeam Technical Support.

Your Data Privacy: You will be asked to provide us with your name, company name and preferred phone number when you submit the following Technical Support Request form. We use the information that you have given us only to provide technical support for thefirebeamBLUE App and to help deal with your enquiry. Please see our App Privacy Notice for further details.

Required Information: Please note that all questions marked with a * symbol are required.

Your Details & Device

Your Name *

Email Address *

Company Name *

Phone Number *

Mobile Device *

Operating System *

App Installation & Connection

Have you successfully installed the App? *

Are Location Services enabled for the App? *

Have you successfully confirmed your email address? *

Have you successfully logged in? *

Did you achieve Connection to your Firebeam? *

Does your beam detector have a passcode set at the moment? *

Optional: Provide Additional Information

If your issue appears only during the Commissioning of your firebeamBLUE then please answer the following questions before submitting this form to Firebeam Technical Support. This section is optional and can be ignored if your issue does not relate to Commissioning.

What were you trying to achieve when the issue occurred?

What result were you expecting?

What actually happened instead?

What sequence of menus, screens and button presses reproduce the issue?

What version of the App are you using? *
Version is 'v1' if the bottom right corner of the side drawer menu is blank, or 'v2' if the bottom right corner of the side drawer menu says 'v2.0' or similar.

Is there any other useful information on this issue that you would like to provide?

Thank you for choosing thefirebeamBLUE

thefirebeamBLUE - Technical Support

Technical Support Request Form